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Why buy directly from SOEKS USA?

When you buy a SOEKS device directly from www.soeks-usa.com, it's AUTOMATICALLY enrolled in our industry leading 2 YEAR WARRANTY, EASY RETURN & EXCHANGE and TECH SUPPORT programs:

  • 2 YEAR WARRANTY¬†- get a new or replacement SOEKS device within 2 years¬†of the original purchase. Ship a defective¬†unit to us, we'll ship¬†a good one to you.
  • 15-DAY RETURNS - return any product bought on our website within 2 weeks for an exchange or a refund. No questions asked. Check limitations below.
  • EASY¬†EXCHANGES - we are located in the US, so it's easy to send us a package and receive one. Guaranteed.
  • ENHANCED DELIVERY - get US based tracking number and official confirmations for your deliveries.
  • USA TECH SUPPORT¬†- all your¬†inquiries are promptly handled by our¬†in-house professional customer support team seated in Miami, FL. We know¬†SOEKS products better than anyone.

We are confident that SOEKS products will serve you well for many years but in case something happens, our USA based support team is here to help!

Get in touch with us via the Contact Page and we'll take care of it from there.

Limitations

  • Products bought from overseas sellers (e.g. eBay), unauthorized¬†3rd party websites (without physical address), individuals¬†or illicit¬†resellers¬†DO NOT have warranty in the US and violate the trademark use.¬†Save yourself time and money by¬†buying directly from the US company¬†- SOEKS USA LLC
  • SOEKS devices are¬†compact¬†scientific instruments and like any other portable gadgets should be handled with care, we do not cover physical damage, lost/stolen devices, replaceable batteries or accessories
  • Check our shipping and returns policy for information about¬†15-DAY RETURNS and¬†REFUNDS

If you purchased your device somewhere else, please email us your name, date of purchase, name of the seller and receipt in order to verify the eligibility of that SOEKS device for the above warranty.

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