SOEKS Warranty Information
Why buy directly from SOEKS USA?
When you buy a SOEKS device directly from www.soeks-usa.com, it's AUTOMATICALLY enrolled in our industry leading 2 YEAR WARRANTY, EASY RETURN & EXCHANGE and TECH SUPPORT programs:
- 2 YEAR WARRANTY - get a replacement SOEKS device within 2 years of the original purchase. Ship a defective unit to us, we'll ship a good one to you. Limitations apply*
- 15-DAY RETURNS - return any product bought on our website within 2 weeks for an exchange or a refund. No questions asked. Check limitations below.
- EASY EXCHANGES - we are located in the US, so it's easy to send us a package and receive one. Guaranteed.
- ENHANCED DELIVERY - get US based tracking number and official confirmations for your deliveries.
- USA TECH SUPPORT - all your inquiries are promptly handled by our in-house professional customer support team seated in Miami, FL. We know SOEKS products better than anyone.
We are confident that SOEKS products will serve you well for many years but in case something happens, our USA based support team is here to help!
Get in touch with us via the Contact Page and we'll take care of it from there.
- Products bought from overseas sellers (e.g. eBay), unauthorized 3rd party websites (without physical address), individuals or illicit resellers DO NOT have warranty in the US and violate the trademark use. Save yourself time and money by buying directly from the US company - SOEKS USA LLC
- SOEKS devices are compact scientific instruments and like any other portable gadgets should be handled with care, we do not cover physical damage, accidents, water damage, lost/stolen devices, batteries or accessories. In case of a physical damage a $169 service fee will be applied.
- Check our shipping and returns policy for information about 15-DAY RETURNS and REFUNDS
If you purchased your device somewhere else, please email us your name, date of purchase, name of the seller and receipt in order to verify the eligibility of that SOEKS device for the above warranty.
Be prepared and protect yourself and your family, get official SOEKS detector here