Shipping and Returns
Shipping and Returns
FREE Standard Shipping in the USA
We offer FREE standard shipping within the US, including Alaska, Hawaii, Puerto Rico, PO Boxes and Military Addresses. Standard shipping comes with a tracking number and usually takes 5-10 business days to arrive.
2-Day Express Shipping in the USA
When you need your order fast, choose the 2-Day Express shipping.
- If an order is received before 12pm Eastern Time, then an order will be attempted to be delivered within 2 business days.
- If an order is received after noon local time or on weekend, the order will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled.
During this time, carriers do not provide any guarantees or credits for delayed shipments, and we can't offer those. SOEKS USA aims to deliver all orders on-time and is continuously monitoring and improving our shipping program.
2-Day Express Limitations
Due to carrier limitations, the following cannot be delivered within 2 business days from when the order is fulfilled.
- Out of stock items
- Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes
- Carriers only pick up from us on Monday through Friday (business days) at this time
Standard shipping - $9.99 (2-6 weeks; tracking provided but can be limited)
Expedited shipping - $44.99 (2-6 days; fully insured and traceable to the door)
Worldwide (DHL Express) shipping method is also available and calculated automatically after you enter your shipping address at the checkout. You will be able to review the pricing and choose a shipping option you like before submitting the order.
Ready to place your order? Head straight to SOEKS SHOP and place your order.
You can return the new unused products bought on our website within 14 days of the delivery date.
If 14 days have passed we are not able to process a refund but you are still eligible for our industry leading 2 year warranty (read more here)
If we accept a return of an item, a restocking fee of 20% will be applied.
Depending on the condition of the returned item, such as if the item was physically damaged, shows signs of use or was tested for business/industrial purposes, we reserve the right to refuse a return request or increase the restocking fee at our sole discretion.
All returns must be unused, in their original packaging and have all the accessories in place including the manual.
For additional information about returns, read our Refund Policy.
Exchanges and Refunds
We will exchange all orders at no additional cost and cover the shipping costs (US customers only) in case of our error (wrong product, carrier damaged or defective item upon arrival). We ask you to reach out to us within 3 days after the delivery date to be eligible for a free exchange.
Shipping fees are non-refundable and will be deducted from any authorized refunds. We offer free shipping in hopes that you will fall in love and keep the product but we still have to pay for it.
Our team of experts is always available to help you, making sure you are 100% satisfied with your purchase.
More questions? Contact us and we'll do everything we can to help you. To initiate a return process, send us a request with the original order number to firstname.lastname@example.org