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Shipping and Returns

Shipping

We offer FREE standard shipping within the US, including Alaska, Hawaii, Puerto Rico, PO Boxes and Military Addresses. Standard shipping comes with a tracking number and usually takes 3-5 business days but is not guaranteed.

Additionally, you can choose Expedited 2-Day or Priority 1-Day shipping at the checkout for a small fee, these shipping methods are usually guaranteed by the carrier. Note, that a 1 business day processing is needed for shipping those orders.

International Shipping

For a limited time, we offer FREE standard shipping Worldwide

DHL Express shipping method is also available and calculated automatically after you enter your shipping address at the checkout. You will be able to review the pricing and choose a shipping option you like before submitting the order. 

All international and domestic shipments are insured.

Ready to place your order? Head straight to SOEKS SHOP and place your order.

14-Day Returns

You can return the products bought on our website within 14 days of the original purchase date.

If 14 days have passed we are not able to process a return but you are still eligible for our industry leading 2 year warranty (read more here)

We don't like restocking fees either, so we ask that returned items must be in the same condition that you received it. They must also be unused, in their original packaging and have all the accessories in place. If the item is used, it becomes a subject to a minimum of 15% restocking fee.

We will exchange all orders at no additional cost and cover the shipping costs in case of our error (wrong product, carrier damaged or defective item upon arrival). We ask you to reach out to us right away.

Our team of experts is always available to help you, making sure you are 100% satisfied with your purchase.

More questions? Contact us and we'll do everything we can to help you. To initiate a return process, send us a request with the original order number to support@soeks-usa.com

You will be responsible for paying your own shipping costs for returning your item. Original shipping costs that were paid to deliver the product are non-refundable and will be deducted from the refund.